在Covid-19期间的线路上：帮助患者一次打电话

During this time of unprecedented crisis, when people face a life-threatening illness or a chronic disease, they should be able to focus on doing everything they can to improve their health. AbbVie, a global research-driven biopharmaceutical company, believes that, while people face many challenges during this difficult time, being able to get the medicine they need shouldn’t be one of them.

埃里卡·希普利（Erica Shipley）是Abbvie的Myabbvie Assist的患者辅助顾问，该计划为合格的患者提供免费的Abbvie药物。这是Abbvie为患者提供支持的多种方式之一。“每天我的工作中有百分之九十是与患者通电话。我帮助他们理解这一过程并使其尽可能简单，因为我知道他们在他们的脑海中还有许多其他事情。”

在过去的几周中，希普利（Shipley）接听了有关Covid-19危机的患者的电话。“患者正在失去工作和获得保险，他们害怕如何获得所需的药物。解释我们的计划并帮助他们了解我们的公司在这里，在这段不确定的时间里对患者确实很重要。”manbet手机版登录

Every individual has a unique situation or question, and the counselors are there to help. “I try and be a good listener and understand what each caller needs. You never know what type of question or situation might be behind the next call. I try to get them the right answer as quickly as possible because every minute matters for our patients.”

Sometimes, patients elaborate and describe what’s going on in their lives and how their disease or the current crisis is having an impact. Shipley says empathy is an important skill for her job, and sometimes the calls hit close to home. “I’m a mom of young kids, and when I talk to a mother trying to get her kids the medicine they need to make their lives better, I understand what they’re feeling. It’s quite powerful to be able to help them.”

Shipley has been a coordinator with the program for five years, helping hundreds of patients over that time. “Hearing the relief in their voices, being able to take away at least some of their worry, it’s an amazing feeling.” Every year, the program supports tens of thousands of U.S. patients, helping them receive medicine at no cost.

希普利（Shipley）知道她所做的工作的重要性，因为该国继续处理Covid-19危机。“对于一家关心病人的公司工作真是太好了。我热爱我的工作，我喜欢知道我正在帮助病人再次过着生活。”